Apple has released a dedicated support app for its Dutch customers last month. It had a low-key rollout, which should explain the lack of outcry from Apple fans this side of the pond.
Now that the cat is out of the bag, U.S. users are advised to lower their pitchforks because the app has just landed on the U.S. App Store.
The Apple Support app is particularly useful, especially in comparison with similar tools that Apple has released in the past. This is largely due to the fact that it centralizes the bulk of Apple support services so that users are now able to quickly avail of help or connect to an Apple technician.